Welcome to Olive Land! We’re here to help answer any questions you might have. If you can’t find what you’re looking for, feel free to reach out to us via our Contact Us page.

🛍️ Orders & Payments

1. How can I place an order?

• Simply browse our products, add your favorite items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

2. What payment methods do you accept?

• We accept all major credit cards, PayPal, and other secure payment options displayed at checkout.

3. Can I cancel or modify my order?

• Orders can be canceled or modified within 24 hours of purchase. Please contact us as soon as possible for assistance.

4. How can I track my order?

• After your order is processed, you’ll receive a confirmation email with a tracking link. You can also track your order through our Order Tracking page.

🚚 Shipping & Delivery

1. Where do you ship?

• We offer worldwide shipping. Shipping rates and delivery times vary depending on your location.

2. How long does shipping take?

• Orders are typically processed within 2-3 business days. Delivery times range from 7-14 business days depending on your location.

3. Do you offer free shipping?

• Yes! We offer free shipping on orders over $XX within the US. International shipping rates apply.

4. Will I have to pay customs or import taxes?

• International orders may be subject to customs fees or import taxes, which are the responsibility of the customer.

🔄 Returns & Exchanges

1. What is your return policy?

• We offer a 30-day return policy. Items must be unused, in original condition, and with all tags attached. For more details, visit our Return & Refund Policy page.

2. How do I initiate a return or exchange?

• Contact us via our Contact Us page with your order number, and we’ll guide you through the return process.

3. Do you offer refunds?

• Yes, refunds are issued once the returned item is received and inspected. Refunds will be credited to your original payment method.

🧡 Products & Care

1. Where are your products sourced from?

• Our products are sourced from reliable suppliers and Palestinian artisans, ensuring authenticity and quality.

2. How should I care for my products?

• Detailed care instructions are included with your order. For most clothing items, we recommend gentle washing and air drying to preserve the fabric and design.

3. Do you offer size guides?

• Yes! You can find a detailed size guide on each product page or visit our Size Guide section for assistance.

🤝 Support Palestine

1. How does my purchase support Palestine?

• Every purchase directly supports Palestinian artisans and local businesses. Additionally, a portion of our proceeds goes toward initiatives that provide humanitarian aid to Palestinian communities.

2. Can I donate to support Palestine?

• Absolutely! You can choose to donate at checkout or visit our Support Palestine page for more ways to help.

📧 Need More Help?

Still have questions? We’re happy to assist! Contact us at support@oliveland.com, and our friendly team will get back to you as soon as possible.

🌿 Thank you for supporting Palestine with Olive Land!